Black Robbers (A True Story)

For anyone who didn't see the episode of David Letterman's show where this story was told, read this: (And remember it's a true story...)On a recent weekend in Atlantic City , a woman won a bucketful of quarters at a slot machine.

She took a break from the slots for dinner with her husband in the hotel dining room. But first she wanted to stash the quarters in her room.'I'll be right back and we'll go to eat' she told her husband and carried the coin-laden bucket to the elevator.

As she was about to walk into the elevator she noticed two men already aboard. Both were black. One of them was very tall and had an intimidating figure.

The woman froze. Her first thought was: 'These two are going to rob me.'

Her next thought was: 'Don't be a bigot, they look like perfectly nice gentlemen.' But racial stereotypes are powerful, and fear immobilized her. Avoiding eye contact, she turned around stiffly and faced the elevator doors as they closed.

A second passed, and then another second, and then another. Her fear increased!
The elevator didn't move. Panic consumed her. 'My God' she thought, I'm trapped and about to be robbed! Her heart plummeted..Perspiration poured from every pore.
Then one of the men said, 'Hit the floor.'Instinct told her to do what they told her.

The bucket of quarters flew upwards as she threw out her arms and collapsed on the elevator floor.a shower of coins rained down on her. 'Take my money and spare me', she prayed.

More seconds passed.

She heard one of the men say politely, 'Ma'am, if you'll just tell us what floor you're going to, we'll push the button.'

The one who said it had a little trouble getting the words out. He was trying mightily to hold in a belly laugh. The woman lifted her head and looked up at the two men.

They reached down to help her up. Confused, she struggled to her feet. 'When I told my friend here to hit the floor,' said the average sized one, I meant that he should hit the elevator button for our floor. I didn't mean for you to hit the floor, ma'am.'He spoke genially. He bit his lip. It was obvious he was having a hard time not laughing.

The woman thought: 'My God, what a spectacle I've made of myself.'She was too humiliated to speak. The three of them gathered up the strewn quarters and refilled her bucket. When the elevator arrived at her floor they then insisted on walking her
to her room..

She seemed a little unsteady on her feet, and they were afraid she might not make it down the corridor. At her door they bid her a good evening.

As she slipped into her room she could hear them roaring with laughter
as they walked back to the elevator. The woman brushed herself off. She pulled herself together and went downstairs for dinner with her husband.

The next morning flowers were delivered to her room; a dozen roses.

Attached to EACH rose was a crisp one hundred-dollar bill.

The card said: 'Thanks for the best laugh we've had in years.'

It was signed: Eddie Murphy & Michael Jordan.

Be An Eagle

No one can make you serve customers well. That`s because great service is a choice.

Years ago, Harvey Mackay, (Business Motivational Speaker & Inspirational Quotes - Harvey Mackay) told a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed him a laminated card and said:

`I`m Wally, your driver. While I`m loading your bags in the trunk I`d like you to read my mission statement.`

Taken aback, Harvey read the card. It said: Wally`s Mission Statement:

To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean! As he slid behind the wheel, Wally said, `Would you like a cup of coffee? I have a thermos of regular and one of decaf.`

Harvey said jokingly, `No, I`d prefer a soft drink.`

Wally smiled and said, `No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.`

Almost stuttering, Harvey said, `I`ll take a Diet Coke.`

Handing him his drink, Wally said, `If you`d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.`

As they were pulling away, Wally handed him another laminated card. `These are the stations I get and the music they play, if you`d like to listen to the radio.`

And as if that weren`t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he`d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

`Tell me, Wally,` Harvey asked the driver, `have you always served customers like this?`

Wally smiled into the rearview mirror. `No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do.

Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You`ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you`ll rarely disappoint yourself.

He said, `Stop complaining! Differentiate yourself from your competition. Don`t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.``

`That hit me right between the eyes,` said Wally. `Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.`

`I take it that has paid off for you,` Harvey said. `It sure has,` Wally replied. `My first year as an eagle, I doubled my income from the previous year. This year I`ll probably quadruple it. You were lucky to get me today. I don`t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can`t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.`

Wally was phenomenal. He was running a limo service out of a Yellow Cab. Harvey probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever Harvey went to their cities, he would give them a call. The rest of the drivers quacked like ducks and told him all the reasons they couldn`t do any of what he was suggesting.

Wally the Cab Driver made a different choice , he decided to stop quacking like ducks and start soaring like eagles. How about you? Apply it in your own businesses and homes and see the change around you.

Where Eagles Dare.

Buddha Speaks

One day a child goes to his mother and asks her, "Ma, who is that old man sitting on the mountain? " Mother answers, "Don't call him an old man, for he is Lord Buddha, who knows the answer to every question in this universe." "Really, he knows answers to all questions?" asks the child. "Yes my dear" replies the mother. The child goes to the mountain where Buddha is meditating, catches a butterfly in from the garden, and cupping the butterfly gently in his hands, he approaches Buddha. Keeping his hand behind his back, he asks Buddha? " Is the thing in my hand alive or dead?" The child thinks that if Buddha answers that the thing is alive, he will crush the butterfly in his hand and show the dead butterfly proving Buddha wrong. And if Buddha answers that the thing is dead, he will open his gently cupped hand, allowing the butterfly to fly away showing that the butterfly was alive and again proving Buddha wrong. Thus Buddha did not know the answer to all questions. " Is the thing in my hand alive or dead?" repeats the eager child. The Buddha opens his eyes, nods his head and replies, "My dear son, the answer lies in your hands!"